FAQS
WHAT IS THE MINIMUM ORDER ON YOUR WEBSITE?
Good news – there's no minimum order requirement! However, our products are sold in prepackaged quantities, usually sets of six. While we can't send out samples or break these packs, this approach helps us keep our prices affordable, giving you the chance to enjoy a better profit margin.
WHAT IF THE ITEM I WANT IS SOLD OUT?
Hold off on selling items before you get an email from us, confirming your items are definitely on their way, not just your order confirmation. If you jump the gun and sell something we can't deliver, we're in a tough spot. Mono B is NOT responsible if you have pre-sold an item and are unable to fulfill it. But, if that happens, we'll do our best to reach out via phone or email. You'll then have a couple of choices: swap the sold-out item (which might delay your order a bit) or proceed with the in-stock items and skip the ones we're out of. If we don't hear from you within a day after reaching out, we'll ship what we have. You're always welcome to check in on stock levels with us, but just a heads-up, our inventory tends to sell out quickly.
HOW CAN I BECOME A REGISTERED MEMBER OF YOUR WEBSITE?
Mono B must be able to confirm the existence of a clothing business before we ship any order. Click here to register your account. Once you've done so, send your business license/reseller's permit/tax ID documentation to info@monobclothing.com.
WHAT DOCUMENTS DO I NEED TO SUBMIT TO BECOME REGISTERED MEMBER?
For US customers, we require a copy of the business seller’s permit or tax id certificate.
CAN NON-US RESIDENTS OBTAIN MEMBERSHIP?
Yes, Mono B ships worldwide. For our international customers, we require three purchase invoices that are at least 45 days old. These invoices must be from local wholesalers based in Los Angeles, CA.
HOW CAN I CHANGE MY ACCOUNT INFORMATION?
Once you have logged-in to your account, click HERE for "my account". You can edit/update your account information such as addresses, credit cards, username and password.
I FORGOT MY PASSWORD. WHAT CAN I DO?
On the LOG IN page, there is a link in case you forgot your password. Click on the link and it will send you an email to reset your password. Password resets are sent to the account's e-mail address. If the e-mail address you registered is no longer valid, please contact our buyer success team for assistance.
HOW SAFE IS MY INFORMATION?
We value your privacy and the security of your personal information. Our servers and network are protected by the latest security systems and firewalls. These features are always in place to safeguard your personal, confidential information. Please visit our privacy policy section for more information.
HOW MUCH DOES SHIPPING COST?
We calculate shipping costs once your order is packed and ready to go. The total varies based on your location, as well as the weight and size of your package. This means we can't give you an exact shipping quote until your order is ready to ship. We usually use FedEx for shipping, but we're flexible—if you prefer another carrier like UPS or USPS, just let us know.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged once your order has been shipped. Some customers may see a charge or pending charge with their financial institution. This is because when you place an order on monobclothing.com your credit card is verified for its validity. This charge is usually $0.01 and is automatically voided after the credit card has been verified. Once we have the final stock and shipping costs, your credit card will be charged for the final total amount. Any difference in price will be refunded or adjusted depending on the type of payment you use. Refunds can take 3-5 business days depending on your financial institution. If your order total is more than the estimate total, we will charge the credit card for the difference. If there is any problem with payment, your order process/shipment may be delayed.
DO YOU TAKE OTHER FORMS OF PAYMENT?
We take payment using most major credit cards, debit cards, and PayPal. For PayPal, there is a $2 service fee added onto your total merchandise amount and shipping cost.
HOW CAN I CANCEL MY ORDERS?
Orders can only be cancelled or changed within 24 hours of placement. After 24 hours, it cannot be cancelled or changed. Shipping and handling costs are non-refundable. Refused or returned packages are subject to any restocking fees or penalties.
WHAT IS PREORDER OR BACKORDER?
Preorder items are items that can be purchased and reserved now, but will not be available for shipment until the listed available date. If an item is said to be on backordered, it means it is being recut due to popularity. Please note that the available dates are not guaranteed. And we DO NOT recommend preselling items, especially preorder or backordered items.
DOES YOUR COMPANY ALLOW YOUR CLOTHING TO BE SOLD ON MARKETPLACES AND SOCIAL MEDIA SITES SUCH AS AMAZON, EBAY, FACEBOOK, INSTAGRAM, SHOPIFY, ETC? DO YOU PROVIDE A PRODUCT FEED?
You're welcome to feature our products on your marketplace, with or without our brand label, with one exception: we're not currently accepting new sellers on Amazon. Please note that we do keep an eye on online stores that offer our clothing and maintain the discretion to revoke access to our website if necessary.
Wondering about UPC numbers? We're happy to provide UPC numbers for bulk orders of existing styles (over 120 pieces), although there is an extra charge for this service if we handle the tagging for you. To get the most current information on UPC number tagging, please don't hesitate to give us a call at (213) 746-0000.
WHAT IS CORRECT FORMAT FOR THE WHOLESALE ORDER?
The billing information must have your company's contact name, your company name, and your company address. The shipping information must have the delivery contact person's name, the company or store name, if any, and the address. We do not ship to PO Boxes. Also, you can provide your shipping method or consolidation option, but it needs to be indicated under note when placing an order, and you will have to confirm the process of consolidation. Please contact us with any discrepancies and special conditions for your company.
WILL YOU NOTIFY ME IF AN ITEM I ORDERED IS NOT IN STOCK?
Since our inventory system is separate from the website, sometimes an item listed as "in stock" can become unavailable. We will call and email the contact information listed in your order to inform you of the availability of the item(s). Keep in mind that depending on the case, this will require additional processing time.
DO YOU OFFER INTERNATIONAL SHIPPING?
At the moment, we ship exclusively within the United States, including Hawaii, Puerto Rico, and Alaska. If you're shopping from outside the US and are interested in purchasing our products, please get in touch with us before placing your order. We're here to help!
HAVE YOU ENCOUNTERED ANY ISSUES WITH INTERNATIONAL SHIPMENTS?
Occasionally, when we ship packages internationally via the U.S. Postal Service, some are returned to us. Typically, these returns are due to unclaimed packages or because the recipient didn't respond to their local customs office's requests for information or pickup. To avoid such issues, we recommend our international customers keep an eye on the tracking number we provide and stay in close communication with their local customs office to ensure their package is delivered smoothly.
WILL THE PRICE I PAY INCLUDE BROKERAGE, CUSTOM FEES, & TAXES?
The price you pay to us does not cover any additional brokerage fees, customs duties, taxes, VAT, or other charges that may apply. These fees are your responsibility, and we suggest checking with your local customs office to understand potential charges before placing your order.
WILL THE CLOTHES HAVE A MONO B LABEL ON THEM?
Yes, but you are free to private label our product on your own, we no longer offer any in-house private labeling services.
WHAT IS YOUR RETURN POLICY?
Orders for sale items are FINAL and cannot be returned or exchanged. Please click here to visit our returns & exchanges policy page.
WHAT TERMS OF PAYMENT DO YOU ACCEPT?
For certain countries, we accept Amex, Discover, MasterCard and Visa credit cards & PayPal. For most countries, we only accept Wire Transfer. WHAT IS YOUR SHIPPING POLICY?Please click HERE to see all the details of our shipping policy.
WHAT IS YOUR SHIPPING POLICY?
Please click HERE to see all the details of our shipping policy.
IS MONO B CRUELTY-FREE?
We use fibers that were never tested on animals, nor derived from animals. Also, check out our Mono B GREEN and Sustainability page for information on Mono B's commitment and products made from recycled materials.
WHEN DO YOU CHARGE MY CREDIT/DEBIT CARD FOR PRE-ORDER OR BACKORDER ITEMS?
We charge when we ship. Shipping fees will be added on the total merchandise amount, and you will receive notification for the total price including the shipping fee when we ship out the order. When the order is submitted, the card issuing bank receives an authorization request for a charge, they confirm that the card number is valid and verify that there are available funds to cover the requested amount. If the funds are available, the card issuing bank will reserve the funds, and return an authorization code that allows us to claim the funds when we ship. As a result, the held funds may be subtracted from the customer's available balance, and an online statement may show the authorization request (not a settled charge), which might be mistaken for an actual charge. Most card issuing banks will remove authorizations within 3-7 days if they are not claimed for settlement.
DO YOU OFFER DISCOUNTS?
We are always looking for new ways to save our customers money. Discounted items are offered whether through our Sale or LAST CALL sections. Please note that discounted items are not returnable.
DO YOU OFFER DROPSHIPPING?
Unfortunately, we don't offer dropshipping at the moment.
CAN WE USE THE MODEL PHOTOS FROM YOUR WEBSITE?
Yes, you can use the photos, as long as you crop out the model's face and not watermark them.