FAQs
WHAT IS THE MINIMUM ORDER ON YOUR WEBSITE?
We don't have a minimum order, but our items do come in prepackaged quantity (mostly in units of six). We DO NOT send samples nor break packs to fulfill orders. We're able
to keep our prices in an affordable range (so our customers can have bigger profit margin) by selling our items in
prepacks.
THE ITEM I WANT IS SOLD OUT. WHAT SHOULD I DO?
We DO NOT recommend preselling the items until you receive an email notification of the items that are guaranteed to
be delivered to you (NOT your order confirmation email). Mono B is NOT reponsible if you have presold an item and
are unable to fulfill it. Mono B representative will try to contact you by phone or by email to notify you of a
sold-out item(s) and you can either: 1) replace the item(s) - this will usually result in your order processing time
being longer; or 2) ship the items that are in stock and cancel the out-of-stock items. Order that contains both
out-of-stock items and in-stock items will be shipped AS IS one business day after Mono B
representative contacts you and we don't hear back from you. You are free to contact our representative to determine
the inventory level of an item(s), but keep in mind that our inventory moves very quickly.
HOW CAN I BECOME A REGISTERED MEMBER OF YOUR WEBSITE?
Mono B must be able to confirm the existence of a clothing business before we ship any order. Click here to
register your account. Once you've done so, send your business license/reseller's permit/tax ID
documentation to info@monobclothing.com.
WHAT DOCUMENTS DO I NEED TO SUBMIT TO BECOME REGISTERED MEMBER?
For US customers, we require a copy of the business seller’s permit or tax id certificate.
CAN NON-US RESIDENTS OBTAIN MEMBERSHIP?
Yes! Mono B ship worldwide. For international customers, we ask for 3 purchase invoices that are at least 45 days
old. Invoices must be from local Los Angeles, CA wholesalers.
HOW CAN I CHANGE MY ACCOUNT INFORMATION?
Once you have logged-in to your account, click HERE for "my account". You can edit/update your account information such
as addresses, credit cards, username and password.
I FORGOT MY PASSWORD. WHAT CAN I DO?
On the LOG
IN page, there is a link in case you forgot your password. Click on the link and it will send you an
email to reset your password. Password resets are sent to the account's e-mail address. If the e-mail address you
registered is no longer valid, please contact our buyer success team for assistance.
HOW SAFE IS MY INFORMATION?
We value your privacy and the security of your personal information. Our servers and network are protected by the
latest security systems and firewalls. These features are always in place to safeguard your personal, confidential
information. Please visit our privacy policy section for more information.
HOW MUCH IS THE SHIPPING COST?
Shipping costs are calculated once your order is ready to be shipped. They varies depending on your location.
Because we calculate shipping costs based on weight and size of the box, we will not be able to provide accurate
shipping costs before your order ships. We typically ship using FedEx, but if a customer choose other methods (such
as UPS or USPS).
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged once your order has been shipped. Some customers may see a charge or pending charge
with their financial institution. This is because when you place an order on monobclothing.com your credit card is
verified for its validity. This charge is usually $0.01 and is automatically voided after the credit card has been
verified. Once we have the final stock and shipping costs, your credit card will be charged for the final total
amount. Any difference in price will be refunded or adjusted depending on the type of payment you use. Refunds can
take 3-5 business days depending on your financial institution. If your order total is more than the estimate total,
we will charge the credit card for the difference. If there is any problem with payment, your order process/shipment
may be delayed.
DO YOU TAKE OTHER FORMS OF PAYMENT?
We take payment using most major credit cards, debit cards, and PayPal. For PayPal, there is a $2 service fee added
onto your total merchandise amount and shipping cost.
HOW CAN I CANCEL MY ORDERS?
Orders can only be cancelled or changed within 24 hours of placement. After 24 hours, it cannot be cancelled or
changed. Shipping and handling costs are non-refundable. Refused or returned packages are subject to any restocking
fees or penalties.
WHAT IS PREORDER OR BACKORDER?
Preorder items are items that can be purchased and reserved now, but will not be available for shipment until the
listed available date. If an item is said to be on backordered, it means it is being recut due to popularity. Please
note that the available dates are not guaranteed. And we DO NOT recommend preselling items, especially preorder or
backordered items.
DOES YOUR COMPANY ALLOW YOUR CLOTHING TO BE SOLD ON MARKETPLACES AND SOCIAL MEDIA SITES SUCH AS AMAZON, EBAY,
FACEBOOK, INSTAGRAM, SHOPIFY, ETC? DO YOU PROVIDE A PRODUCT FEED?
You are allowed to sell our products with or without our label on marketplaces except AMAZON-We are not approving
any new sellers. However, We do monitor web stores selling our clothing and reserve the right to deny access to our
website for any reason we see fit.
DOES YOUR COMPANY SUPPLY UPC NUMBERS?
We do offer UPC numbers for orders of existing styles that are more than 120 pieces. There will be additional cost
for UPC numbers we tag it for you. Please call us (213)
746-0000 to find out our latest information regarding UPC numbers tag.
WHAT IS CORRECT FORMAT FOR THE WHOLESALE ORDER?
The billing information must have your company's contact name, your company name, and your company address. The
shipping information must have the delivery contact person's name, the company or store name, if any, and the
address. We do not ship to PO Boxes. Also, you can provide your shipping method or consolidation option, but it
needs to be indicated under note when placing an order, and you will have to confirm the process of consolidation.
Please contact us with any discrepancies and special conditions for your company.
WILL YOU NOTIFY ME IF AN ITEM I ORDERED IS NOT IN STOCK?
Since our inventory system is separate from the website, sometimes an item listed as "in stock" can become
unavailable. We will call and email the contact information listed in your order to inform you of the availability
of the item(s). Keep in mind that depending on the case, this will require additional processing time.
DO YOU SHIP ORDERS INTERNATIONALLY?
We currently only ship within the US (including Hawaii, Puerto Rico, and Alaska. If you're an international buyer and would like to purchase from us, please contact us before placing an order.
ARE YOU AWARE OF ANY ISSUES WITH INTERNATIONAL SHIPMENTS?
Sometimes, packages shipped internationally using the U.S. Postal Service are returned to us. These returned
packages have a note saying that our buyers never responded to messages from that country's customs office
requesting information or that the package be picked up. We suggest that our buyers who choose international
shipping using the U.S. Postal Service make a note of the tracking number we email them and keep in close contact
with their customs office to assure delivery without an issue.
WILL THE PRICE I AM CHARGED INCLUDE BROKERAGE & CUSTOMS FEES AND TAXES?
No. Knowing about and paying any fees or taxes, VAT or any other additional fee is your responsibility.
WILL THE CLOTHES HAVE A MONO B LABEL ON THEM?
Yes, but you are free to private label our product on your own, we no longer offer any in-house private labeling services.
WHAT IS YOUR RETURN POLICY?
Orders for sale items are FINAL and cannot be returned or exchanged. Please click here to visit our returns
& exchanges policy page.
WHAT TERMS OF PAYMENT DO YOU ACCEPT?
For certain countries, we accept Amex, Discover, MasterCard and Visa credit cards & PayPal. For most countries,
we only accept Wire Transfer.
WHAT IS YOUR SHIPPING POLICY?
Please click HERE to
see all the details of our shipping policy.
IS MONO B CRUELTY-FREE? We use fibers that were never tested on animals, nor derived from animals. Also, check out our Mono B GREEN and Sustainability page for information on Mono B's commitment and products made from recycled materials.
WHEN DO YOU CHARGE MY CREDIT/DEBIT CARD FOR PRE-ORDER OR BACKORDER ITEMS?
We charge when we ship. Shipping fees will be added on the total merchandise amount, and you will receive
notification for the total price including the shipping fee when we ship out the order. When the order is submitted,
the card issuing bank receives an authorization request for a charge, they confirm that the card number is valid and
verify that there are available funds to cover the requested amount. If the funds are available, the card issuing
bank will reserve the funds, and return an authorization code that allows us to claim the funds when we ship. As a
result, the held funds may be subtracted from the customer's available balance, and an online statement may show the
authorization request (not a settled charge), which might be mistaken for an actual charge. Most card issuing banks
will remove authorizations within 3-7 days if they are not claimed for settlement.
DO YOU OFFER DISCOUNTS?
We are always looking for new ways to save our customers money. Discounted items are offered whether through our Sale or LAST CALL sections. Please note that discounted items are not returnable.
DO YOU OFFER DROPSHIPPING?
Unfortunately, we don't offer dropshipping at the moment.
CAN WE USE THE MODEL PHOTOS FROM YOUR WEBSITE?
Yes, you can use the photos, as long as you crop out the model's face and not watermark them.
